The 2022 Subaru Love Promise Customer and Community Commitment Award

The 2022 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

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What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is West Herr Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Meals on Wheels

Did West Herr Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from West Herr Subaru

Subaru and West Herr Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Autumn's Cinderella Story - Laurie M

Autumn, a 7 pound young Chihuahua mix from Texas, was left behind by her family. She was found by the local dog control officers in an abandoned house, alone with her 8 newborn pups. There was no food or water and she was shaking, frightened and hungry when she was taken from that horrible place. 7 Hearts Maternity Rescue received an urgent plea for this mom and her babies in need of rescue. If rescue wasn't secured for them quickly, they were facing possible euthanasia. Autumn and her 8 babies were flown from TX to NY, where a loving foster mom was anxiously awaiting their arrival. In the beginning, poor Autumn was terrified of everyone and everything. As the weeks passed, Autumn came to realize that she and her babies were finally safe and she began to respond to the foster family with love and trust. Just weeks before Autumn's pups were old enough to be adopted into forever homes, we got the terrible news that Autumn had tested positive for Heartworm. Heartworm disease is a serious and potentially fatal disease. Unfortunately heartworm treatment requires a long, painful and expensive treatment process. Well, when the folks at West Herr Subaru in Orchard Park, NY heard of Autumn's story, they immediately stepped in to help. Not only did they host an event to help the rescue get exposure to find loving forever homes for Autumn's 8 puppies, they also donated a check for $500 to go towards her treatment. Autumn's puppies are now all living healthy, happy lives with their forever families. Autumn remained with her foster family throughout the long and painful treatment, but once it was completed and she was finally given a clean bill of health, Autumn also found a family of her own and is living the best life a dog could possibly hope for. She was renamed Julia and even has her own Facebook page. 7 Hearts Maternity Rescue will be forever grateful to West Herr Subaru for the kindness, compassion and support they provided, which helped Autumn and her little family get through that terrible time and go on to live happily ever after!

7 Hearts Maternity Rescue
Autumn's Cinderella Story

West Herr Subaru loves pets - april p

7 Hearts Maternity Rescue would like to say thank you to West Herr Subaru for their generosity during Subaru loves pets month. October 16, 2021 we held an adoption event at West Herr Subaru, the staff was wonderful and so kind to our available dogs and puppies. Two of our puppies went to their forever homes during the event and Subaru got to share that with us. We are so grateful to West Herr Subaru for selecting our rescue for their Subaru loves pets month. All the donations we receive go right back to our pregnant dogs, new litters of puppies and to saving more dogs from shelters and poor situations.

7 Hearts Maternity Rescue
West Herr Subaru loves pets

Fun Day Donation - Nicole P

My summer school was having a fun day and needed donations of various things. I reached out to West Herr Subaru and they donated over 300 water bottles for the teachers, students and staff. They delivered them to us and it was such a great experience! Our students were so thankful to have their support!!

Fun Day Donation

Spread the Love Peanut Butter Drive - Anne M

Peanut butter is a great kid-friendly source of protein. The Spread the Love peanut butter drive for FeedMore WNY was created to provide this essential food source to families in need throughout Western New York. Thanks to a generous donation from West Herr Subaru, FeedMore WNY was able to provide this important food item to hungry families and to children assisted by its BackPack Program. (FeedMore WNY’s BackPack Program provides vulnerable children with bags of kid-friendly food to take home on the weekends when they are not in school to receive free breakfast and lunch.) West Herr Subaru donated 264 pounds of food to the drive, including 240 jars of peanut butter. This donation helped fill bellies and spread smiles on the faces of children across Western New York. Thank you, West Herr Subaru!

FeedMore WNY
Spread the Love Peanut Butter Drive

West Herr Subaru Giving Back - Jenna P

As the Thanksgiving season approached, the employees at West Herr Subaru were fortunate enough to be deemed essential and continued working during the pandemic. Which provided them the opportunity to donate nonperishable food items to families in need around Western New York. Especially families who have been strongly affected by this global pandemic. West Herr Subaru and their employees donated tons of nonperishable items and 5,000 turkeys to distribute to our fellow Western New Yorkers. In collaboration with our partners at Subaru, we were able to use West Herr Subaru reusable bags for not only that day, but for their shopping needs throughout the year. We continue to strive to help our community and our neighbors whenever possible in the spirit of Thanksgiving.


Hope on the Horizon - Felicia G

Uncertain, Difficult & Unprecedented are all words that we have used to describe this year. Like many others, the COVID-19 Pandemic made a dramatic impact on Cradle Beach as an organization. Programming came to an abrupt halt, leaving many of our families without the services that they desperately need and leaving our organization at a loss financially. Each year, West Herr Subaru provides us with a generous and heartfelt gift. This year, that gift meant more to us than they know. Thanks to the dedicated and generous staff at West Herr, we were able to creatively fulfill our mission through virtual programs and activities, hand delivered camper gift bags, the implementation of our new Family Camping Program and offering our Summer in the City Program at limited capacity. All of those initiatives have led us to a very positive turning point in our organization. In September, our Respite Program was able to resume. The program started small, but as of November is growing and transitioning to its traditional weekend overnight format, meaning we can provide services to even more children and families! Without the support of West Herr Subaru we are uncertain where our organization would be. Their generosity and support helped us to change our perspective. During a time of uncertainty and frustration we were able to transform our outlook and focus on innovation and perseverance. We are so thankful for the guidance and support that we continuously receive from West Herr through their Share The Love Event and many other initiatives. Their support has allowed us to spread hope, joy and friendship. They have provided countless life-changing opportunities to children with disabilities and children living in underserved communities. When we think of West Herr Subaru we can't help but imagine the children of Cradle Beach smiling, playing, learning and growing together. To our friends and generous supporters at West Herr- THANK YOU!

Hope on the Horizon

West Herr Shares the Love with FeedMore WNY - Lauren H

Thank you to West Herr Subaru and to everyone who took part in the 2019-2020 Share the Love campaign! From November 14, 2019 through January 2, 2020, West Herr Subaru customers were able to designate a donation to several charities, including FeedMore WNY. The annual fundraising event raised $33,770 for FeedMore WNY! These funds will help FeedMore WNY further our mission of offering dignity, hope and a brighter future by providing nutritious food, friendship and skills training to our WNY neighbors in need.

FeedMore WNY
West Herr Shares the Love with FeedMore WNY

2020 West Herr Subaru Loves Pets-Erie County SPCA - Phillip W

The SPCA Serving Erie County is so grateful for the love, compassion, and dedication of the team at West Herr Subaru. Their commitment to the animals in our community and making sure they are safe and cared for is amazing, and the animals (and everyone at the SPCA) are lucky to have their support! We partnered up again for this year's Subaru Loves Pets promotion and they helped earn us $3,100 to be put directly into the care of the animals at the shelter. Because at least 31 animals were adopted during the month of October, they were recognized by Subaru to gain the donation. Thank you for helping to increase viewership of our animals awaiting to find homes, especially the underdogs who sometimes get overlooked...like Theodore Flash who you featured most! Thank you for continuing to share your huge hearts with us!

SPCA Serving Erie County
2020 West Herr Subaru Loves Pets-Erie County SPCA

West Herr Subaru Santa Paws---SPCA Serving Erie Co - Phillip W

The SPCA Serving Erie County is once again thrilled to have partnered up with West Herr Subaru for their Santa Paws event. West Herr Subaru hosted a pet photo session where families could capture their furry family members in holiday attire alongside the big, jolly guy in red, Santa Claus. Families also enjoyed some holiday activities and treats during their visit. The proceeds of the photo shoot were then donated to the animals who are still looking for a home this holiday season. Thank you for creating special memories for pets with families and providing love for animals during their stay with us until they find their forever homes. Happy Holidays!!

SPCA Serving Erie County

West Herr Subaru Supports Student Readers - Terry T

West-Herr Subaru recently donated several books to help support our Readers Workshop program. These books will be essential to classroom teachers as they work to build classroom libraries with high interest books. We greatly appreciate the support of West-Herr Subaru and value our partnership with such a generous community based company. Terence Tryon, Principal. Eggert Road Elementary School

Eggert Road Elementary School
West Herr Subaru Supports Student Readers